Who can help you address important matters:

• Clinical Concerns: Contact a member of the clinical team or the Clinical Manager on your unit for anything related to your care or concerns that affect your day-to-day wellbeing.
• General Feedback, General Inquiries and Compliments: Contact the Coordinator of Client Experience (Christelle Dombou, ext. 1385) who will ensure that your feedback or compliments are received by the correct department and that your general inquiries about Bruyere are answered.
• Formal Complaints: Contact Client Relations (clientrelations@bruyere.org , ext. 1051) who will help you and the parties involved find a resolution.