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Patients Residents & Families

Patient Declaration of Values

 

Bruyère is the champion of well-being for aging Canadians and those requiring continuing care. We believe in the dignity of each person - body, mind and spirit. We are committed to providing compassionate, excellent care according to the needs of each individual. Based on our values:

A woman stands by a resident in a wheelchair.

You have the right to:

Respect

  • Be treated with dignity, courtesy and respect.
  • Have your values, culture, and beliefs respected.
  • Expect your personal information to be kept private and confidential and your property to be respected.

Compassion

  • Have a caring and concerned care team dedicated to providing compassionate, personalized care.
  • Expect a clean, safe and welcoming environment.

Collaboration

  • Receive open and clear communication about your care.
  • Be an active participant in establishing, reviewing and updating your plan of care to meet your needs.
  • Ask questions or seek information.
  • Involve your family and friends in your care as appropriate.

Accountability 

  • Receive professional, timely and competent care.
  • Have access to information in your health record in keeping with the organization’s policies.
  • Be provided with the names and functions of members of your care team.

Learning

  • Be informed of your medical condition, treatment options, and potential outcomes.
  • Review your plan of care with your care team.
  • Be informed of policies and regulations that apply to you.

You have a responsibility to:

Respect

  • Treat others with dignity, courtesy and respect.
  • Respect the values, culture and beliefs of others.
  • Respect the privacy and property of others.

Compassion

  • Be understanding and sensitive to others.
  • Recognize that the needs of other patients may at times be more urgent than yours.

Collaboration

  • Provide information to your care team about your important medical history, illnesses, and medications.
  • Work with your care team to ensure a good relationship.
  • Recognize you are part of the care team in reaching your care goals.

Accountability

  • Express concerns about your care.
  • Be aware and follow the policies and rules of the organization.
  • Participate with your care team to establish and work towards your care goals.

Learning

  • Ask questions about your care and treatment.
  • Be open to suggestions and share ideas for your care.
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