Contact Us

 Hours of Operation

Monday to Friday: 8:30 A.M. to 4:00 P.M.
On Fridays we are closed during lunch from 12:00 P.M. to 1:30 P.M.

Phone hours of operation

Monday to Wednesday 8:30 A.M to 4:00 P.M
Thursday 10:30 A.M to 4:00 P/M
Friday 8:30 A.M to 12:00 P.M. and 1:30 P.M to 4:00 P.M 

Closed every lunch from 12:00 to 13: 00
Closed on statutory holidays 

Telephone

Our phone number: 613-230-7788
Fax number: 613-241-2755
Cancellation line: 613-230-7788, Ext 2

Telephone calls are handled by our office staff. If you wish to speak to a doctor or nurse practitioner, it is usually preferable to make an appointment so that the problem can be properly assessed and addressed.

If you feel that there is an urgent medical issue that needs to be discussed, please ask to speak to a nurse who can assist you.

Making an appointment

There are two ways to make an appointment:

• by calling our receptionists or
• by speaking with our receptionists after your appointment.

Mailing address

Primrose Clinic
35 Primrose Avenue East
Ottawa ON  K1R 0A1

After Hours 

Available Hours: Urgent care after-hours on call physician is available Monday to Friday between 5 pm and 830 am, and on weekends.

We will begin using an after hours call service available through the Province of Ontario. Through this service, Ontario patients will be able to connect with a nurse who will be able to contact our on call provider if needed.

If you require urgent care outside regular business hours after 5 pm or on weekends, please call 1-866-553-7205

Quebec patients can call INFO-Sante at 8-1-1 that is available 24 hours a day 7 days a week, for any questions regarding health.


Please use the telephone call service after hours, rather than going to a walk-in clinic, which will not send us a report about the details of your visit.


If you have an emergency, call 911 or go to the nearest emergency department.